Privacy Policy
The Olive Tree Play Café Limited
Last updated: June 2026
The Olive Tree Play Café Limited ("we", "our", or "us") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking, contact us, or use our services.
1. Who We Are
The Olive Tree Play Café Limited
5 Ladygate Centre
40–44 High Street
Wickford
Essex
SS12 9AJ
Email: theolivetreeplaycafe@gmail.com
2. Information We Collect
We may collect the following information:
Name
Email address
Telephone number
Booking details
Children's ages (where required for bookings)
Information submitted through contact forms
Website usage information through cookies and analytics
We only collect information that is necessary to provide our services.
3. How We Use Your Information
We use your information to:
Process bookings and payments
Confirm and manage your sessions
Respond to enquiries
Provide customer support
Improve our website and services
Meet legal and regulatory obligations
We will only use your personal information where we have a lawful basis to do so.
4. Booking and Payment Providers
Online bookings are provided through our booking software partner.
Payments are securely processed by SumUp.
We do not store your payment card details.
Please refer to the privacy policies of our booking and payment providers for further information.
5. Website Analytics and Cookies
Our website may use cookies and similar technologies to improve your experience.
Cookies help us:
Understand how visitors use our website
Improve website performance
Monitor website traffic and usage
We may use Google Analytics or similar website analytics tools.
You can manage cookies through your browser settings.
6. Marketing Communications
We do not currently send marketing emails or newsletters.
If this changes in the future, you will always have the option to opt in or unsubscribe.
7. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third-party providers where necessary to operate our business, including:
Booking software providers
Payment providers
Website hosting providers
Professional advisers where required by law
All third parties are required to protect your information.
8. Children's Information
Our services are intended for parents, guardians and carers.
Any information relating to children is collected only where necessary for bookings or attendance and is provided by a parent or guardian.
We do not knowingly collect personal information directly from children.
9. How We Keep Your Information Safe
We take reasonable steps to protect your information using appropriate technical and organisational measures.
However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
10. How Long We Keep Your Information
We only retain personal information for as long as necessary to provide our services and comply with legal, accounting and regulatory requirements.
When information is no longer required, it is securely deleted.
11. Your Rights
Under UK data protection law, you have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Object to certain processing activities
Request restriction of processing
Request transfer of your information where applicable
To exercise any of these rights, please contact us using the details below.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
The Olive Tree Play Café Limited
5 Ladygate Centre
40–44 High Street
Wickford
Essex
SS12 9AJ
Email: theolivetreeplaycafe@gmail.com
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page together with the revised date shown at the top of this policy.