FAQ
Frequently Asked Questions
Can't find the answer you're looking for? We'd love to help. Contact us, and our team will be happy to assist
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Yes, absolutely! We have dedicated storage for prams during your visit. We kindly ask that prams are folded where possible to help save space and keep walkways clear.
Please note that all prams and personal belongings are left at the owner's risk, and The Olive Tree Play Café cannot accept responsibility for any loss or damage.
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Our play space has been thoughtfully designed for children aged under 5 years old. Older siblings are very welcome to join you in the café area and enjoy time with the family during your visit.
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Please arrive at the start time of your booked session. We recommend arriving promptly, as waiting space before sessions is limited.
If you're running late, don't worry - we completely understand. However, your session will still finish at the scheduled end time.
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Yes. General play session bookings can be cancelled or rescheduled up to 24 hours before your session for a full refund or transfer.
Please refer to our Refund & Cancellation Policy for full details.
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Each £8 child ticket includes one accompanying adult free of charge.
Additional adults are welcome to join for £2 per person, per session.
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Outside food and drink is not permitted within the café.
The only exceptions are:
Baby formula
Food required for children with allergies, intolerances or specific dietary requirements.
We serve barista-made coffee, children's picnic boxes (including baby pouches), sweet treats and a selection of snacks for the whole family to enjoy during your visit.
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Cleanliness and safety are extremely important to us at The Olive Tree Play Café.
Our play equipment and play areas are:
Checked, and tidied throughout the day.
Sanitised between sessions using child-safe, non-toxic cleaning products.
Thoroughly cleaned every evening.
We work hard to provide a clean, safe and welcoming environment for every family who visits.